Reisbemiddelingsbureau Holgha

Negatieve ervaring: I gave €1500 to to travel Holgha with the intention of buying tickets to Canada for me and my son. The money was supposed to be kept safely by the owner until the full amount was complete. At that moment, no tickets had been booked for anyone. Due to a family death in Ghana, we could no longer travel to Canada, so I told them to use that same money to book a ticket to Ghana just for myself, since my son could not travel anymore. The owner told me that a ticket to Ghana in November would cost €1000 and that I would receive €500 back. When I asked for my ticket, it turned out that he had not booked anything for me, even though he still had my €1500. After that, he still did not book a ticket, and I also did not receive my €500 back. For weeks he kept giving false promises that my money and my Ghana ticket were coming or that he was arranging it. I kept asking myself: you have my €1500, so where is my ticket? Later he told me that he had used my full €1500 for something else and that he first needed to receive money from someone else before he could pay me back. That is not my problem. I gave him €1500 to keep safe for my ticket, not to spend on anything else. He could not provide me with a ticket to Ghana at all. I then asked, together with my daughter, for the full €1500 back, because I would buy the ticket online myself since he had my money and was not going to book the ticket. I have now been waiting three weeks for my €1500, and the owner keeps telling me that he does not have my money anymore and must receive money from someone else first before he can return mine. I do not understand how someone can spend the money that was given to be kept safe. We are still waiting for the €1500. So think very carefully before choosing this travel agency for your tickets.

Fantastische ervaring: Doen erg hun best om het naar je zin te maken

Fantastische ervaring: It was very nice

Fantastische ervaring: Supervriendelijk personeel aan de telefoon en ook persoonlijk! Ze vonden zelfs een manier om de pasfoto-omvang te veranderen toen er geen andere plek in de buurt dat deed.

Positieve ervaring: Zeer aangenaam

Negatieve ervaring: De man die ik sprak aan de telefoon was zeer onbeleefd. Ik had hem letterlijk 5 seconden aan de lijn en hij begint me al te onderbreken en te zeggen dat het niet waar is wat ik zeg, terwijl ik mijn vraag nieteens had gesteld. Toen ik aangaf dat hij niet naar me luisterde werd er tegen me geschreeuwd en werd de verbinding verbroken. Ik zou niet aanraden met dit 'bedrijf' in zee te gaan. Zeer onprofessioneel gedrag word hier vertoont. En vanaf het moment dat je hebt betaald voor je ticket willen ze je nergens meer mee helpen. 1-ster is eigenlijk al te veel voor de manier waarop ik gister ben behandeld.

Negatieve ervaring: Als ik een negatieve ster kon geven, zou ik dat doen. Zeer onvriendelijke dame aan de telefoon zonder enkele manieren. Laat me niet praten. Extrem onprofessioneel. Het spijt me voor de eigenaar van dit bureau. Echt slecht.

Fantastische ervaring: